Vintage Voyagers France

Returns & Refunds Policy

Last updated: May 22,2026

At Vintage Voyagers France, we want you to love what you receive. Because many of our pieces are made to order especially for you, our returns policy is a little different from a traditional retailer’s — please take a moment to read it.

Made-to-Order Items

Most of our products — candles, apparel, prints, stationery, and home pieces — are produced individually once you place your order. For that reason, we are unable to accept returns or exchanges for change of mind, including incorrect size or color selections. We encourage you to review product descriptions, sizing details, and images carefully before ordering, and to reach out at [your contact email] with any questions before you buy — we’re always glad to help.

Damaged, Defective, or Incorrect Items

We stand fully behind the quality of our products. If your order arrives damaged, defective, or is not the item you ordered, we will make it right with a replacement or a refund.

To be eligible, please contact us at [your contact email] within [14] days of receiving your order, and include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect item, and of the packaging if relevant

Once we’ve reviewed your request, we’ll confirm next steps. For approved claims, you will not be charged for the replacement or for return shipping — and in most cases you won’t need to send the original item back.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow [5–10] business days after approval for the refund to appear, as processing times vary by bank or card provider.

If more than [10] business days have passed since your refund was approved and you haven’t received it, please contact us at [your contact email] and we’ll follow up.

Order Cancellations

Because production begins soon after an order is placed, we can only accept cancellation requests within [12–24 hours] of purchase. If you need to cancel, email us right away at [your contact email] with your order number, and we’ll do our best to catch it before production starts. Once an item is in production, it can no longer be cancelled.

Non-Returnable Items

For health and safety reasons, certain items cannot be returned or exchanged except in the case of damage or defect. This includes [candles and other personal/consumable items — adjust to your catalog].

Lost or Undelivered Orders

If tracking shows your order as delivered but you haven’t received it, or if a package appears lost in transit, please see our Shipping Policy or contact us at hello@vintagevoyagersfrance.com— we’ll work with you to resolve it.

Questions

We’re a small team and we genuinely want every customer to have a good experience. If anything about your order isn’t right, please reach out at hello@vintagevoyagersfrance.com — we’ll do our best to help.

VIntage Voyagers France

369-777-0300