Vintage Voyagers France
Returns & Refunds Policy
Last updated: August 30, 2026
At Vintage Voyagers France, we want you to love what you receive. Because many of our pieces are made to order especially for you, our returns policy is a little different from a traditional retailer's — please take a moment to read it.
Made-to-Order Items
Most of our products — candles, apparel, prints, stationery, and home pieces — are produced individually once you place your order. For that reason, we are unable to accept returns or exchanges for change of mind, including incorrect size or color selections. We encourage you to review product descriptions, sizing details, and images carefully before ordering, and to reach out at hello@vintagevoyagersfrance.com with any questions before you buy — we're always glad to help.
On Our Antique Sources
Designs in several of our collections reproduce antique source material. Visible signs of age in the artwork — spotting and foxing, worn or broken line, uneven ink, register drift, and the texture of the original paper or glaze — are inherent to the source and are present by intent. They are not manufacturing defects and are not grounds for return or replacement. Colour also varies slightly between screens, presses and print runs, which we consider a property of printed paper rather than a flaw.
Damaged, Defective, or Incorrect Items
We stand fully behind the quality of our products. If your order arrives damaged, defective, or is not the item you ordered, we will make it right with a replacement or a refund.
To be eligible, please contact us at hello@vintagevoyagersfrance.com within 14 days of receiving your order, and include:
Your order number
A description of the issue
Clear photos of the damaged or incorrect item, and of the packaging if relevant
Once we've reviewed your request, we'll confirm next steps. For approved claims, you will not be charged for the replacement or for return shipping — and in most cases you won't need to send the original item back.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, as processing times vary by bank or card provider.
If more than 10 business days have passed since your refund was approved and you haven't received it, please contact us at hello@vintagevoyagersfrance.com and we'll follow up.
Order Cancellations
Because production begins soon after an order is placed, we can only accept cancellation requests within 12–24 hours of purchase. If you need to cancel, email us right away at hello@vintagevoyagersfrance.com with your order number, and we'll do our best to catch it before production starts. Once an item is in production, it can no longer be cancelled.
Rush Orders
Because a rush order moves ahead of other work, rush fees are non-refundable once confirmed, and rushed orders are not eligible for return or exchange except where pieces arrive damaged or incorrect.
Non-Returnable Items
For health and safety reasons, candles cannot be returned or exchanged except in the case of damage or defect.
Lost or Undelivered Orders
If tracking shows your order as delivered but you haven't received it, or if a package appears lost in transit, please see our Shipping Policy or contact us at hello@vintagevoyagersfrance.com — we'll work with you to resolve it.
Questions
We're a small team and we genuinely want every customer to have a good experience. If anything about your order isn't right, please reach out at hello@vintagevoyagersfrance.com — we'll do our best to help. Our FAQ answers many common questions.
Vintage Voyagers France
369-777-0300